The 8th International Conference on Service Systems and Service Management
（ICSSSM’11）
June 25-27, 2011
Tianjin, China
Co-Sponsored by:
IEEE SMC
Nankai University
The Chinese University of Hong Kong
Tsinghua University
National Natural Science Foundation of China (NSFC)
Hosted by:
Business School, Nankai University, China
Conference Co-Chairs:
Weian Li, Nankai University, China
Jian Chen, Tsinghua University, China
James A. Fitzsimmons, The University of Texas at Austin, USA
William A. Gruver, Simon Fraser University, Canada
Chung-Yee LEE, Hong Kong University of Science and Technology, Hong Kong, China
Roland RUST, University of Maryland, USA
J. M. Tien, University of Miami , USA
D. S. Yeung, IEEE Systems, Man and Cybernetics Society
International Program Committee:
Chair: Jian Chen, Tsinghua University, China
Co-Chair: Xiaoqiang Cai, The Chinese University of Hong Kong, Hong Kong, China
Local Organizing Committee:
Chair :Jianyuan Yan Nankai University, China
Co-Chair: Yongjian Li Nankai University, China
Topics of Interest:
The topics of interest include, but are not limited, to those listed in the following tracks:
Track 1 – Theory and Principle of Service Sciences
Service concepts and strategies, quality assurance, performance metrics.
Track 2 –Service System Design, Operations, and Management
Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.
Track 3–Supply Chain Management for Service
Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.
Track 4–Service Marketing and Financial Management
Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.
Track 5–Specific Industrial Service Management
Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.
Track 6–Service Information Technology and Decision Making
Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.
Track 7–Service Experiential Studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).
Important Dates:
28 Feb 2011 Full papers submission (maximum 6 pages) deadline
20 Mar 2011 Notification of paper acceptance or rejection
10 May 2011 Final camera-ready papers submission deadline
10 May 2011 Early bird registration deadline
25-27 Jun 2011 Conference
Call for Contributed Papers:
Papers on issues related to service systems and service management are welcome. All submissions should be written in English. The first page of each paper must include the following information: title of the paper; name(s) and affiliation(s) of the author(s); abstract of the paper; postal address, and email address of the corresponding author. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors.
The conference proceedings will be published in CD-ROM with ISBN and submitted for EI indexing after the conference（IEEE Catalog Number: CFP11599-ART ISBN：978-1-61284-311-7）. All previous ICSSSM proceedings published from 2005 to 2010 have been indexed by EI Compendex . Selected good papers will be recommended to potential publication in the Journal
Nankai Business Review International or
Journal of Systems Science and Systems Engineering .
The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts.
Paper Submission:
Please send papers (in PDF or Word) to: ICSSSM11，Business School, Nankai University, Tianjin 300071, P.R. China.
Tel：+86 22 23498052
Please indicate “Track Number” in the subject during your submission.
